Privacy Policy

Suchak Privacy Policy

GENERAL

  1. Suchak App (“Suchak”, “We”, “Our”, “Us”) is committed to the protection of user (“You”,“Your”,“User”) provided information which personally identifies You (“Personal Information”) to Suchak. You agree that Your use of Suchak mobile application (“App”) implies Your consent to collecting, receiving, possessing, storing, dealing or handling of Your Personal Information including SPDI (as defined hereinafter) by Us in accordance with the terms of this Privacy Policy (“Privacy Policy”).  
  2. This Privacy Policy applies to all Users who access the App and are therefore required to read and understand the Privacy Policy before submitting any Personal Information. 
  3. We take the privacy of our Users seriously. We are committed to safeguarding the privacy of Our Users while providing a personalized and valuable service. 
  4. Access to the contents available through the App is conditional upon Your approval of this Privacy Policy which is in addition to the terms and conditions of use (“Terms”). Any term used but not defined in this Privacy Policy will have the same meaning as provide in the Terms. You acknowledge that this Privacy Policy, together with our Terms, forms Our agreement with You in relation to Your use of the App. 

INFORMATION COLLECTED

  1. Traffic Data Collected
    In order to provide the App, We automatically track and collect the following categories of information when You use the App:
    1. IP address;
    2. Domain server;
    3. Other information with respect to Your device, interaction of Your device with App and applications (collectively “Traffic Data”).
  2. Personal Information Collected
    In order to provide the App, We may require You to provide Us with Personal Information. Personal Information includes the following categories of information:
    1.  Contact data (such as Your email address, phone number and any extra details of Your contacts);
    2. Device data including device; and
    3. Demographic data (such as Your time zone, Your postal address and location details).

If You communicate with Us, by, for example, email or letter, any information provided in such communication may be collected and stored by Suchak.

Our App may transit your Personal Information to our internal servers which may be situated outside India. This Personal Information is deleted from our servers 180 days after You delete the App or cancel/terminate your user account on the App, except to the extent storage of such data, including Your Personal Information, is necessary for Our purposes and/ or required under application laws.

  1. Sensitive Personal Information Collected (“SPDI”)

SPDI may collected by payment gateways when you pay Us for Our premium services. During payment process you may transfer your sensitive personal data includes financial information such as bank account details/credit card/debit card or other payment instrument details. We, directly do not collect your sensitive personal data.

  1. Our App may contain links to third party websites or applications. The inclusion or exclusion of the link does not imply any endorsement by Suchak of the website, the website’s provider, or the information on the website. You agree and understand that privacy policies of these websites are not under Our control. Suchak does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. You understand that once You leave Our servers, use of any information You provide shall be governed by the privacy policy of the operator the site used by you. Hence, Suchak encourages the User to read the privacy policies of each such website and the User understands that it is solely such third party who is responsible to the User in this regard.

USES AND PURPOSE OF PERSONAL INFORMATION INCLUDING SPDI

  1. The information collected from You including SPDI is used to ensure services with respect to the App are presented to You in the most effective manner, to carry out Our obligations to You, and to communicate with You. The said communication can either be by calls, text or emails and for purposes which include transactional, service, or promotional calls or messages.
  2. In general, We use Our best efforts to use, disclose or transfer information in aggregate form (so that no individual user is identified). However, We may use Your Personal Information including SPDI for the following purposes:
    1. To build up marketing profiles;
    2. To aid strategic development, data collection and business analytics;
    3. To manage our relationship with advertisers and partners;
    4. To enable us to provide the App through the use of appropriate technological services;
    5. To moderate content on the App in accordance with the terms of the relevant policies;
    6. To audit usage of the App; and
    7. To enhance user experience in relation to the App (collectively, “Permitted Use”).

DISCLOSURE, STORAGE AND TRANSFER OF PERSONAL INFORMATION INCLUDING SPDI

  1. We do not disclose Your Personal Information including SPDI to any third parties other than to Suchak’s affiliates, third party service providers or other trusted business or persons, who may  or may not be situated in  India, pursuant to a lawful contract and in compliance with our Privacy Policy and any other appropriate confidentiality and security measure. When we disclose Personal Information including SPDI to any of the foregoing third parties, we make appropriate arrangements to restrict further disclosure. When we transfer Your Personal Information to such affiliates and third parties, including Our affiliates and third parties situated outside India, We enter into appropriate contractual arrangements to ensure that they maintain similar levels of data protection as We would.
  2. No User information is rented or sold to any third party.
  3. Please note that information provided by You, including Personal Information, would be retained by Us in our servers which may be situated outside India, as long as necessary for Permitted Use and/or as required by applicable laws. However, We will not retain the SPDI for longer than is required for the purpose for which the information may lawfully be used or is otherwise required under any other law for the time being in force.
  4. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, asset sale, or sale or disposition of all or any portion of Our business, including in connection with any bankruptcy or similar proceedings, We may transfer any and all Personal Information including SPDI to the relevant third party with the same rights of access and use. Please note that this may result in Your Personal Information including SPDI being transferred outside India.
  5. Except as otherwise provided in this Privacy Policy, We will keep Your Personal Information including SPDI private and will not share it with third parties, unless We believe in good faith that disclosure of Your Personal Information including SPDI or any other information We collect about You is necessary for Permitted Use or to:
    1. Comply with a court order or other legal process under any applicable laws;
    2. Protect the rights, property or safety of Suchak or another party;
    3. Enforce the Privacy Policy, including Terms; or
    4. Respond to claims that any posting or other content violates the rights of third parties.
  6. By agreeing to the Privacy Policy, You hereby grant Us Your consent for sharing Your information including Your Personal Information, with third parties, including third parties situated outside India, for the Permitted Uses, and in all instances henceforth in pursuance of Clause 4 of this Privacy Policy.

SECURITY

  1. The security of Your Personal Information including SPDI is important to Us. Hence, we maintain a high standard of security for our Users. In this regard, We follow all reasonable security practices and procedures as required under applicable laws and which is commercially reasonable which includes all physical, managerial, operational and technical security measures to protect the Personal Information including SPDI submitted to Us against unauthorized access, alteration, disclosure, loss, misuse, or destruction, both during transmission and once We receive it. These measures vary based on the type and sensitivity of the data.
  2. Although We make best possible efforts to store Personal Information including SPDI in a secure operating environment that is not open to the public, You should understand that there is no such thing as complete security, and We do not guarantee that there will be no unintended disclosures of Your Personal Information including your SPDI. If We become aware that Your Personal Information including SPDI has been disclosed in a manner not in accordance with this Privacy Policy, We will use reasonable efforts to notify You of the nature and extent of such disclosure (to the extent We know that information) as soon as reasonably possible and as permitted by law. You should not share Your password with any third party, and if You believe Your password or account has been compromised, You should change it immediately and contact Us at hello@Suchak.app.
  3. A high standard of security is maintained by Us for Our users. However, the transmission of information via the internet or telephone networks is not completely secure. While We do Our best to protect Your information including SPDI, particularly with respect to protection of Your personal data including SPDI, Suchak cannot ensure the security of Your data including SPDI transmitted via the internet, telephone or any other networks.

UPDATE AND CHANGES TO PRIVACY POLICY

We reserve the right, at any time, to add to, change, update, or modify this Privacy Policy. If We do, then We will post these changes on this page and will inform you of such changes. Your continued use of the services following the posting of changes to this Privacy Policy will constitute Your consent and acceptance of Our changes. In all cases, use of information We collect is subject to the Privacy Policy in effect at the time such information is collected.

YOUR RIGHTS

  1. You have a right to review your Personal Information including SPDI and correct any errors in Your Personal Information including SPDI available with Us by writing to us at hello@Suchak.app.
  2. You may request Us in Writing that We cease to use Your Personal Information including SPDI and/or delete your existing Personal Information including SPDI by writing to Us at hello@Suchak.app. In the event that you refuse to share any information, or withdraw consent to process information that you have previously given to us, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.

RESTRICTION OF LIABILITY

  1. Suchak makes no claims, promises or guarantees about the accuracy, completeness, or adequacy of the contents available through the App and expressly disclaims liability for errors and omissions in the contents available through the App.
  2. No warranty of any kind, implied, expressed or statutory, including but not limited to the warranties of non-infringement of third-party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given with respect to the contents available through the App or its links to other internet resources as may be available to Your through the App.
  3. References in the App to any specific commercial products, processes, or services, or the use of any trade, firm or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favoring by Suchak.

If you have any questions or concerns, feel free to email our Grievance Officer at hello@Suchak.app and We will attempt to address your concerns.

Last updated on: November, 2021